Who we are

This website is operated by Illumineer Ltd, a Graphene Canada Inc. company, 1911 Albion Road, Etobicoke, Ontario M9W 5S8. Questions or requests about your personal information can be sent to info@illumineer.ca or 1-416-251-2226.

Information you give us

When you complete a contact or quote request form, we collect the details you enter, such as your name, company, contact information, project details and any bill of materials you include. We use this information to respond to your inquiry, prepare quotes and carry out any resulting work. Form submissions are stored on our website and sent to our staff by email.

Website analytics

We use Google Analytics 4 to understand how visitors use this site, including pages viewed, how visitors arrived, approximate location, and device and browser type. Google Analytics uses cookies and similar technologies for this purpose. We keep Google Analytics event data for up to 14 months. Google processes this data on our behalf and may process it outside Canada, including in the United States. You can learn more in how Google uses information from sites that use its services, or opt out using the Google Analytics opt-out browser add-on.

We also use Jetpack Stats, provided by Automattic, for basic website traffic statistics, and Plumbline, a website analytics service provided by Don Barclay Consulting and hosted on Illumineer’s own network. Plumbline is built on Matomo, may use cookies or similar technologies, collects the same kinds of usage information described above, and receives reporting data from Google services such as Google Analytics.

Fonts

This site may load fonts from Google Fonts. When it does, your browser connects to Google’s servers, which receive your IP address and basic browser information.

Information stored in your browser

This site stores some information in your browser so that it works properly. This includes your display theme choice, any bill of materials you are building, and shopping cart or session information. This information stays in your browser unless you submit it to us through a form.

How we share information

We share personal information only with service providers that help us operate this website and our business, such as our website host, email provider and the analytics providers named above, or where the law requires it. We do not sell personal information.

How long we keep information

We keep inquiry and quote information for as long as we need it for the purposes above and to meet our legal and business record-keeping obligations.

Your choices and rights

You may ask to access or correct the personal information we hold about you, or withdraw your consent to its use, subject to legal and contractual limits. You can also block or delete cookies in your browser settings. To make a request, contact us using the details above.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada. Quebec residents may also contact the Commission d’accès à l’information du Québec.

Changes to this policy

We may update this policy from time to time. The effective date above shows when it last changed.